Frequently asked questions
1. How do I get a quote?
If you already have a design, you can send it to firstname.lastname@example.org and you would get a quote within 24 hours.
If you don't have a design, but an idea, you can tell us about it on email@example.com and you would get a drawing and a quote within 48 hours.
2. How do I make an order?
Once you agree with the design, sketch and quotation.
3. What is the shipping method?
Your order will be sent with Declared Value, which acts as insurance of your goods.
4. Is the shipping cost included on the price?
Shipping cost will be specified on your quotation.
5. How long should I wait to recieve what I ordered?
Depending on the difficulty and size of your order, waiting time would vary between 1 week and 2 months. Please note that each phase of work is completely hand made.
6. Which are the payment methods?
You can choose the most suitable payment method for you:
7. What to do in case of damaged goods?
In case you receive a damaged tile, please take a picture of it and send it to firstname.lastname@example.org. You would receive replacements as soon as possible, totally free of charge.
8. How do I install my tiles?
You can put it directly on the wall using cement, glue-cement, white silicone or any other fixing material suitable for construction.
You can also fix your mural on any other surface as wood, metal, PVC or similar.
9. Could it be placed outdoors?
Once cooked, tiles can resist outside without losing colour because of the sun or weather.
10. How do I clean the tiles?
You can use any cleaner product for your tile mural, provided they aren't abrasive materials.